Get acquainted with the smartest way to travel
Tips for using Mumbai metro
Mumbai Metro is the most convenient way of getting to Mumbai's tourist spots.
Easy Access to Major Tourist Spots
You can get to most popular places in Mumbai with Mumbai Metro such as Gateway,Marine lines, Mahalakshmi temple, SG national park, Nariman point and Mumbai Airport
No person shall, while travelling in metro railway, carry with him any goods other than one baggage containing personal belongings not exceeding 80 cm x 50 cm x 30 cm in size and 25 kilograms in gross weight, except with prior approval of the metro railway administration.
No person can take or cause to be taken on the metro railway any of the following dangerous materials namely:-
explosive substances which possess risk of explosion or fire or both petroleum and other inflammable liquids gases compressed,liquefied or dissolved under pressure inflammable solid oxidizing substances poisonous (toxic) substances acids and other corrosives checkboxactive substances weapons,arms and ammunition any Chemical, Biologcal, checkboxlogical Nuclear and Enhanced Conventional Weapons which possess risk to passengers or property.
No person shall take or cause to be taken on the metro railway any of the following offensive materials namely:-
blood dried or coagulated or decomposed, whether human or animal corpses carcasses of dead animals or of dead birdsbones excluding bleached and cleaned bones human skeleton
How to Use
Guide To The Mumbai Metro
The metro is easy, convenient and fast, once you have the right information. Here are some tips to help you navigate through Mumbai Metro.
Each metro station area is broadly divided into 3 zones:
- Road Level - You can use the staircase, escalator or elevator from the road level to move to the concourse level.
- Concourse Level - This is divided into unpaid and paid areas. The ticket counters, TIMs and RVCTs are located in the unpaid areas of the station. You can buy your ticket from the unpaid area, pass through security and use the AFC Gates to enter the paid area. Then use the staircases, escalators or elevators to move up to the platform level.
- Platform Level - This is where you will board the train to your destination
For the convenience of our passengers, there are many signages installed to guide you to the entrances and exits. Entrances and exits include staircases, escalators and elevators from Road Level to Concourse Level and from Concourse Level to the Platform Level and vice versa. Our staff will be more than happy to assist you at any time. We request you to follow the instructions of the Metro System to avoid delays and to have a nice day. There are Specific Emergency Exits from platform level to concourse level at all metro stations which are part of the prescribed Safety Standards. There are Specific Emergency Exits from platform level to concourse level at all metro stations which are part of the prescribed Safety Standards.
A valid ticket needs to be purchased to travel on the metro system. Ticket can be a Token or a Smart card based on your preference. Tickets are easily available at the Concourse Level of each station. Tokens can be purchased – at ticket counters and through Ticket Issuing Machines. Smart Cards can only be purchased from the Customer Care at the concourse level
Customer Care - At each metro station will also assist you with re-charging your Smart Card, and provide any other assistance that you may require.
Ticket Issuing Machines (TIM) - You can also purchase tokens or re-charge your Smart Card at the TIM. A useful hint; you can change the interface language of the self-service ticket machines to English, Hindi or Marathi.
QR code Based Mobile tickets can be purchased through Paytm & Ridlr AppRVCT (Remaining Value Checking Terminal) is provided at each metro station so that you may conveniently check the current balance in your Smart Card.
Every compartment has seats reserved for senior citizens, differently abled passengers, passengers with infants and pregnant women. Passengers are kindly requested to vacate these seats and provide them with assistance if required.
